Traditional PBX
Palavon Hosted PBX
Palavon Hosted PBX provides most features of traditional PBXs, such as voice mail services, call conferencing, ACD (Automatic Call Distribution), and IVR (Interactive Voice Response), to name just a few. In addition, it can handle call queuing, bridging, and conference calling with the use of virtual conference rooms and automatic generation of CDRs (Call Detail Records).
|
Palavon Hosted PBX Features
VoIP PBX Service differs from traditional voice service in that voice conversation is broken up into packets of data that are transmitted over a proprietary broadband network or the public Internet before being reassembled on the terminating end of the call. This allows VoIP providers to bypass the expensive, legacy public switched telephone network (PSTN) and use a single broadband data stream to transmit voice and data. This in turn translates into lower costs for voice providers that can then be passed on to customers.
On the customer's end, a broadband connection is required to ensure a high-quality voice connection. Cost is only part of the advantage. The true power of VoIP, however, is the ability to layer features such as unified messaging and Web-based call control that are made possible by the convergence of voice and data.
Palavon can take you there!
|
Call Routing |
The Palavon Hosted VoIP PBX can immediately route or forward calls made to your numbers. This miniizes call lost. Employees can seamlessly receive business calls whether they are working in the office, at home, or on the road.
|
| Auto Attendant |
When callers dial your number, the Palavon PBX takes the call. Callers get instant access to important information like hours of operation or even access to your interal database for product pricing. Callers can connect to the person by offering a menu of "Press 1 for sales, 2 for service, or 0 for an operator."
Palavon PBX can be programmed to play a greeting after hours to offer your customers many options to assist them in the event of an emergency.
|
| Call Recording |
Palavon PBX has the ablity to record all calls made by agents while speaking to clients. The PBX can deliver output files in multiple data formats such as WAV or MP3. By request we can store several gigabytes of conversations.
|
| Conference Call Server |
The Palavon Hosted PBX allows you to create a Virtual Conference room with the ablity to have dailers call in to one main toll free number. Never again pay for separate service compainies for this functionality
|
| Queue Management |
When customers call one number, they are queued to separate menus with customizable settings for each.
|
| Integrated CRM |
When it is time to initiate marketing and sales within your organization, it is imporant that you can get you your customer information effectively. Our intergraged CRM/PBX solution allows you to communicate with customers and manage their data all from one web based interface.
|
|
| Extended Features |
Wake Up Calls
Automated Attendant
Blacklists
Blind Transfer
Call Detail Records
Call Forward on Busy
Call Forward on No Answer
Call Forward Variable
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Retrieval
|
Call Routing (DID & ANI)
Call Snooping
Call Transfer
Call Waiting
Caller ID
Caller ID Blocking
Caller ID on Call Waiting
Conference Bridging
Database Store / Retrieve
Database Integration
Dial by Name
Direct Inward System Access
Distinctive Ring
Fax Transmit and Receive
Flexible Extension Logic
|
Interactive Directory Listing
Interactive Voice Response (IVR)
Local and Remote Call Agents
Music On Hold
Music On Transfer
Flexible Mp3-based System
Predictive DialerVia (Palavon CRM)
Remote Call Pickup
Remote Office Support
Roaming Extensions
Route by Caller ID
SMS Messaging
Talk Detection
Text-to-Speech
Three-way Calling
Time and Date
Transcoding
Trunking
VoIP Gateways
|
|
To Learn More, Call
1.877.521.5635
|
|
| |
| |
|
Palavon PBX
|
|
