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How It All works

 VoIP Hosted PBX Service differs from traditional voice service in that voice conversation is broken up into packets of data that are transmitted over a proprietary broadband network or the public Internet before being reassembled on the terminating end of the call. This allows VoIP providers to bypass the expensive, legacy public switched telephone network (PSTN) and use a single broadband data stream to transmit voice and data. This in turn translates into lower costs for voice providers that can then be passed on to customers.
On the customer's end, a broadband connection is required to ensure a high-quality voice connection. Cost is only part of the advantage. The true power of VoIP, however, is the ability to layer features such as unified messaging and Web-based call control that are made possible by the convergence of voice and data.

Call Routing The Palavon Hosted VoIP PBX can immediately route or forward calls made to your numbers. This minimizes call lost. Employees can seamlessly receive business calls whether they are working in the office, at home, or on the road.
Auto Attendant When callers dial your number, the Palavon PBX takes the call. Callers get instant access to important information like hours of operation or even access to your internal database for product pricing. Callers can connect to the person by offering a menu of "Press 1 for sales, 2 for service, or 0 for an operator." Palavon PBX can be programmed to play a greeting after hours to offer your customers many options to assist them in the event of an emergency.
Call Recording Palavon PBX has the ability to record all calls made by agents while speaking to clients. The PBX can deliver output files in multiple data formats such as WAV or MP3. By request we can store several gigabytes of conversations.
Conference Call Server The Palavon Hosted PBX allows you to create a Virtual Conference room with the ability to have dialers call in to one main toll free number. Never again pay for separate service companies for this functionality
Queue Management When customers call one number, they are queued to separate menus with customizable settings for each.
Integrated CRM When it is time to initiate marketing and sales within your organization, it is important that you can get you your customer information effectively. Our integrated CRM/PBX solution allows you to communicate with customers and manage their data all from one web based interface.
  Extended Features
  Wake Up Calls
  Automated Attendant
  Blacklists
  Blind Transfer
  Call Detail Records
  Call Forward on Busy
  Call Forward on No Answer
  Call Forward Variable
  Call Monitoring
  Call Parking
  Call Queuing
  Call Recording
  Call Retrieval
  Call Routing (DID & ANI)
  Call Snooping
  Call Transfer
  Call Waiting
  Caller ID
  Caller ID Blocking
  Caller ID on Call Waiting
  Conference Bridging
  Database Store / Retrieve
  Database Integration
  Dial by Name
  Direct Inward System Access
  Distinctive Ring
  Flexible Extension Logic
  Interactive Directory Listing
  Interactive Voice Response (IVR)
  Local and Remote Call Agents
  Music On Hold
  Music On Transfer
  Flexible Mp3-based System
  Remote Call Pickup
  Remote Office Support
  Roaming Extensions
  Route by Caller ID
  SMS Messaging
  Talk Detection
  Text-to-Speech
  Three-way Calling
  Time and Date
  Transcoding
  Trunking
  VoIP Gateways
 
 
 

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